Help and Support
Start with the FAQ, or ask your question below to get an immediate AI answer.
Refund requests are reviewed under the course refund policy. Refunds may be reviewed before meaningful course use, but purchases are generally not refundable after substantial course progress, final exam access, certificate issuance, or mailed-certificate fulfillment has begun. Priority-support upgrades are generally not refundable after purchase.
Yes. If you find a lower publicly advertised price for an equivalent online driver improvement course for the same state, contact support before purchase and we will review it for a possible price match. Price-match reviews do not include private coupon codes, expired promotions, bundles, hidden-fee offers, or nonequivalent courses.
Yes, with priority support. Standard plans use FAQ and AI chat only. Priority support includes human support through the support page after AI help has been tried first, and those requests are handled first, usually in less than 1 business day.
Approval and acceptance depend on the state and the student's specific requirement. Review the disclosures carefully and confirm acceptance before purchasing or relying on completion.
Students generally need course access, required seat time, identity verification, and a passing final exam result before a certificate becomes available.
Identity verification helps confirm that the person completing the course and taking the final exam is the enrolled student. It is also part of the course controls used to protect certificate integrity and completion records.
The lesson knowledge checks are there to reinforce learning. They help you review the material, but they do not replace the course final exam.
No. Lesson quiz scores do not change your final exam result and do not replace the course requirements needed to earn a certificate.
No. You must complete all required lessons, at least 7 hours of course instruction, and identity verification before the final exam can be started.
Yes. The final exam is included in the overall 8-hour minimum. In this course, the final exam unlocks after at least 7 hours of instruction, but the certificate stays locked until the full 8 hours is complete.
No. There is not a fixed minimum required time for each individual page. Your course time is tracked across active participation in the course, and you still need to complete the required lessons, reach at least 7 hours before the final exam unlocks, and complete the full 8 hours before your certificate can unlock.
The final exam requires a passing score of 80% before the course can be completed and the certificate can unlock.
If you do not pass, the exam page shows your result, an earliest return time for another attempt, and suggested lessons to review before you try again.
No. The certificate does not unlock and the course is not considered complete until you pass the final exam and meet the other course requirements.
You need to complete the course flow, including required timing and progress controls, before the final exam and certificate become available.
Once course requirements are complete and the final exam is passed, the certificate page unlocks so the student can view, download, print, and verify the certificate.
Your certificate page unlocks after successful completion. DMV reporting is handled separately from the student certificate, and you should follow any additional court, employer, or insurance instructions that apply to your situation.
After you complete the course, pass the final exam, open your certificate page and save a copy for your records. If your court, employer, or insurance company needs anything else from you, follow their instructions.
Use the support page after signing in for help with payment, access, certificate, or course-related issues.
Both plans include AI help first. Standard support is self-serve FAQ and AI chat only. Priority support adds human support, puts your requests ahead of standard students, and usually receives a first response in less than 1 business day.
The final exam stays locked until you complete the required lessons, satisfy the course seat time, and finish the required identity verification steps.
Your certificate becomes available only after required seat time is complete and you have passed the final exam.
Course time is tracked based on your activity. Keep progressing through lessons and remain active on the course pages until the required time is completed.
Ask your question like a normal chat. AI responds first with the best available guidance.
