Virginia Student Support
Help & Support
Most issues are resolved instantly. Only more complex issues need review by support.
Common questions
Many issues are resolved with the instant guidance shown as students type.
Why is my final exam locked?
The final exam stays locked until all lessons are completed and your required seat time is satisfied.
Why is my certificate locked?
Your certificate is available only after required seat time is complete and you have passed the final exam.
Why is my timer not done yet?
Seat time is tracked across your course activity. Keep progressing through lessons and remain active on the course pages until the required time is completed.
Quick links
Ask a question
Type your issue below. Even short messages like "exam locked" work.
Instant help and course content may still appear in English while bilingual support expands.